Returns & Exchanges

At hiyo, we want you to love your social tonics; however, due to the perishable nature of our beverages, we cannot accept returns of physical product once it has shipped. If your order arrives damaged or incorrect, please reach out to our team within 14 days of delivery for a full replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Carefully check your hiyo shipment upon arrival to ensure all cans are intact and the order matches your selection.

• 2.
  Document Issues

  If there is any damage or a shipping error, take a clear photo of the product and the shipping label for our records.

• 3.
  Contact Support

  Email our customer experience team at [email protected] with your order number and the photos of the damaged items.

• 4.
  Resolution

  Once your claim is verified, we will issue a refund to your original payment method or ship out a fresh replacement at no extra cost.